Maybe it is simply their belief that you should not greet strangers with a smile or a hello because maybe that would make the stranger uncomfortable. I for example feel that if you're going to act nice to someone you might as well have a reason. Otherwise your behavior would simply be based on that you greet EVERY human that way, knowing nothing about them.
That's not very personal or friendly according to me, it's just putting the stranger in a potentially awkward position wherein someone is being friendly for no reason other than that he/she is following a principle that everyone should be greeted and interacted with in a friendly manner.
Respecting other people isn't just about treating them nice, it's also about treating them in a manner that does not impose on them and not going to unnecessary extents of being friendly when talking to them. If you work in a fast food restaurant why would the person ordering the food want anything else than his/her food. A friendly treatment would just be weird and uncalled for if it the visitor is not a regular at the place.
You should respect peoples right to be left alone.|||(shrugs)
Just go with the flow. Don't mess with the established order. Only chaos will ensue.
||||||Quote:You get responsibility for the problem by default because "the customer called you and pushing responsibility onto others is poor customer service."
To a certain extent it's OK that way. The customer doesn't know what to do, so you should assist to find the one who can solve the problem and offer to assist that third person as well. The latter will often not be necessary, but your customer will appreciate the offer anyway.
In case the customer knows what's the problem and the solution, but just looks for somebody else than him to blame or to pay a bill which he has to pay himself, your boss is certainly fine with you giving him a polite, but firm answer.|||Quote:
Getting the run-around when you work for that company is about ten times worse. Not only is the customer jumping down your throat, but you can't get a straight answer from the people that you know for certain are responsible for whatever the customer is complaining about. On top of that, your supervisors become unhappy because the customer is unhappy. You get responsibility for the problem by default because "the customer called you and pushing responsibility onto others is poor customer service."
If I were the customer who got a bad product, I would just roll with the punches...and learn not to buy from that company again. It sorts itself out: you lose, they lose. Phone calls and venting are not really needed unless it's something that cost serious money.
I've seen people at cashiers (holding me up in line) complaining over a couple of bucks worth of product. Seriously, the damn food calories wasted on the big debate and summoning management costs more than whatever they're trying to weasel back.
Quote:
To expect someone to be friendly is being unfriendly to the one that does not feel the necessity to be at least superficially friendly. If you go around wanting people to act nice to you at all times you are on a pretty high horse expecting other people to go out of their way too treat you and even other people nicely when maybe it is their view that if you want a friendly treatment from them you should first get to know them, for all they know you could be an asshole.
Maybe it is simply their belief that you should not greet strangers with a smile or a hello because maybe that would make the stranger uncomfortable. I for example feel that if you're going to act nice to someone you might as well have a reason. Otherwise your behavior would simply be based on that you greet EVERY human that way, knowing nothing about them.
That's not very personal or friendly according to me, it's just putting the stranger in a potentially awkward position wherein someone is being friendly for no reason other than that he/she is following a principle that everyone should be greeted and interacted with in a friendly manner.
Respecting other people isn't just about treating them nice, it's also about treating them in a manner that does not impose on them and not going to unnecessary extents of being friendly when talking to them. If you work in a fast food restaurant why would the person ordering the food want anything else than his/her food. A friendly treatment would just be weird and uncalled for if it the visitor is not a regular at the place.
You should respect peoples right to be left alone.
^I agree with all this. People expect warmth and companionship, often without even buying anything (entitlement). Even if they make a purchase, expecting some stranger's love in return seems like a mild form of prostitution.
Smart people know that we are not all identical clones of the world's happiest genotype. Imo, performance in answering questions, service, and w/e else was in the job description on HRDC is good enough. I keep hearing about the essential "eye contact", but I don't want strangers to stare into my eyes like lovers do! Wouldn't this make any smart customers suspicious? I mean, we know it's unnatural to smile at strangers all day, so the smile is not altogether genuine, is it? So it's a psychological trick to get us to spend more here? Etc, etc.
I should also note that introvertism is not necessarily bad. It's just that in America, extravertism is rewarded, while introvertism is rewarded in places overseas.|||Quote:
To expect someone to be friendly is being unfriendly to the one that does not feel the necessity to be at least superficially friendly. If you go around wanting people to act nice to you at all times you are on a pretty high horse expecting other people to go out of their way too treat you and even other people nicely when maybe it is their view that if you want a friendly treatment from them you should first get to know them, for all they know you could be an asshole.
Maybe it is simply their belief that you should not greet strangers with a smile or a hello because maybe that would make the stranger uncomfortable. I for example feel that if you're going to act nice to someone you might as well have a reason. Otherwise your behavior would simply be based on that you greet EVERY human that way, knowing nothing about them.
That's not very personal or friendly according to me, it's just putting the stranger in a potentially awkward position wherein someone is being friendly for no reason other than that he/she is following a principle that everyone should be greeted and interacted with in a friendly manner.
Respecting other people isn't just about treating them nice, it's also about treating them in a manner that does not impose on them and not going to unnecessary extents of being friendly when talking to them. If you work in a fast food restaurant why would the person ordering the food want anything else than his/her food. A friendly treatment would just be weird and uncalled for if it the visitor is not a regular at the place.
You should respect peoples right to be left alone.
i had no idea that simply greeting a customer or asking if they needed some assitance and doing it with a smile was imposing. thanks, GH!
/sarcasm
if you're being too pushy, i definitely understand this reason. leave them alone, let them think, shop, whatever and when they need you they will find you or flag you down. at the same time, i don't want someone to give me that annoyed sigh or roll their eyes because i pulled them away from their facebook because i need help reaching something or need help trying something on.|||I get paid to do a job, so I better do it right.
I take pride in that. If I were to get a salary for doing nothing or lousy work, I'd feel bad.
If someone's a miserable git, I will still help this person. Just less enthousiastically, no extra service. Still friendly, but not doing more than is striclty necessary.|||Quote:
i had no idea that simply greeting a customer or asking if they needed some assitance and doing it with a smile was imposing. thanks, GH!
/sarcasm
if you're being too pushy, i definitely understand this reason. leave them alone, let them think, shop, whatever and when they need you they will find you or flag you down. at the same time, i don't want someone to give me that annoyed sigh or roll their eyes because i pulled them away from their facebook because i need help reaching something or need help trying something on.
The reason they are pushy is more practical than just trying too hard to provide customer service. The belief is that it discourages theft, since it makes the would be thief think he's constantly being watched. I don't know that it actually works, but it does make me uncomfortable when I'm asked in nearly every aisle if I need anything.|||I often think, "Oh, I'm causing that person to do more work. That's not right at all. I should leave."|||Quote:
I often think, "Oh, I'm causing that person to do more work. That's not right at all. I should leave."
That didn't make sense before the underlined part
No comments:
Post a Comment